1998–2000 · Community Preservation and Development Corporation, Washington, DC

Community Technology Manager

Managed community technology programs in affordable housing in the dial-up era of the early web. Supervised creation of the first large-scale community intranet in affordable housing, bringing computing and the early internet to residents for whom access was anything but given. The model won awards from HUD, the Department of Commerce, and Microsoft.

2000–2002 · Technology Works for Good, Washington, DC

Director, Strategic Alliances and Communications

Directed strategy, partnerships, and communications for a nonprofit technology service provider, building foundation and corporate alliances that funded capacity-building and IT support for nonprofit organizations. An early bridge between the technology sector and civil society.

2002–2006 · Community Technology Centers' Network (CTCNet)

Director, Development and Strategy

Led development and strategy for a national network of more than 1,200 community technology centers, raising over $2 million and leading nationwide advocacy for community technology funding at a moment when federal support for the field was under threat. Co-founded the Telecenters of the Americas Partnership, extending the community technology model across the hemisphere.

2006–2012 · Zoltner Consulting Group, Santiago, Chile

Founder and President

Founded a social enterprise using technology to promote social inclusion and human development across Latin America. Its best-known work was as local partner on DatAgro, an award-winning mobile and SMS market-information service funded by a $325,000 Knight News Challenge grant, which delivered crop prices and agronomic guidance to Chilean smallholder farmers and cooperatives. The firm also ran a social enterprise providing low-cost refurbished computers to low-income families and managed municipal digital inclusion programs, including Chile's first Wi-Fi mesh network.

2009–2011 · Magpi, then DataDyne (concurrent)

Senior Vice President, Latin America and the Caribbean

Established the regional presence and product-managed the Mobile Information Platform, the SMS messaging platform DatAgro ran on, later used in agriculture and health programs. Served as the link between the engineering team and the field users, clients, and sponsors of those tools.

2012–2018 · FHI 360

Founder and Director, TechLab

Founded and directed TechLab, a 13-person open-source software development and technology services unit serving programs in digital health, education, agriculture, democracy and governance, and economic development across more than 60 countries. Raised more than $7 million from USAID, the Gates Foundation, Qualcomm, and corporate technology donors, and shipped mobile data collection, interactive voice response, GIS mapping, and SMS advisory tools built for hard environments. Before TechLab, managed USAID's FACET program applying ICT to agricultural competitiveness in sub-Saharan Africa.

2018–2022 · Save the Children

Senior Director, Technology for Development and Innovation

Established the organization's first Technology for Development practice and led cross-functional digital strategy across 29 member organizations and 120 country offices, supporting programs that reach more than 100 million children. Managed a multi-donor portfolio of more than $4 million from corporate, foundation, and government funders, led a federation-wide, cross-functional strategic planning process that resulted in the creation of a centralized Digital Services team in London, and co-founded the Global Digital Development Forum.

2022–2025 · Save the Children

Global Lead, Protection from Digital Harm

Founded and directed the global youth digital safety and wellbeing strategy, centered on the Safe Digital Childhood initiative, a cross-functional global taskforce that engaged more than 25,000 staff across 118 countries. Conceived and product-managed a prototype machine-learning classifier to detect online grooming in text-based chats, named to the IRCAI Global Top 100. Served as co-principal investigator on a seven-country online grooming study with Western Sydney University's Young and Resilient Research Centre, funded by the Tech Coalition's Safe Online Research Fund, and ran a Technology Advisory Board that brought Trust and Safety leaders from six major technology platforms to the same table as child protection practitioners.

2025–present · AIChildSafety.org · Childhood and AI Lab · AI4SocialImpact

Founder and CEO

Founded AIChildSafety.org in March 2025, a US 501(c)(3) research, implementation, and advocacy organization, alongside AI4SocialImpact, a consulting practice for responsible AI adoption. The Childhood and AI Lab Research Fellowship launched in February 2026 and spans 66 researchers in 23 countries studying how AI affects children's cognitive development, attention, and wellbeing. Co-leads Youth Voices on AI with Western Sydney University, the Australian eSafety Commissioner, Save the Children, and Common Good AI, and provides research and policy input to Trust and Safety teams and regulators. Received the AI for Good Impact Award at the 2025 WLDA Awards.